Important: You will be required to create a new account even if you have previously obtained a Login and Password. Each covered individual over the age of 18 will need to create their own account. Accounts can be linked with other covered individuals with permission from the account holder.
This site has many new features for members. You will be able to view and reprint your explanation of benefits (EOBs), view your claim history, see detailed information related to your claims, view deductible and coinsurance accumulators, and contact Med-Pay Customer Service. There is also a claims summary CSV file download available. Additional features will be added over the coming months, including the ability to request and view your ID card.
If you have any questions, please contact us at 417-886-6886 or 1-800-777-9087.
We're here to answer your questions.
We're here for you.
Our Customer Service representatives strive to make everyone feel comfortable asking questions.Our response time is second to none.
Clients and Associates have virtually "24/7" access.
Our representatives are personally available to talk with your associates Monday through Thursday, from 8:30 a.m. to 4:30 p.m and Friday 8:30am to 4:00pm CST. Our professional answering service takes messages at all other times. Web Services available 24 hours a day at med-pay.com.
Med-Pay's nurses are pro-active.
Their expertise makes them the leaders in assuring that the most appropriate quality care is provided in a cost-efficient manner.
In-House Precert and Utilization Review
The opportunity to implement case management actually begins with that first precertification call. Our nurses work with your plan, your associates and their health care providers to effectively manage your health care dollars.
We make compliance easier
We provide comprehensive services to assure that all those compliance requirements are met. We notify terminated participants of their COBRA rights and responsibilities. HIPAA Certificates of Coverage are sent to terminated participants, with subsequent notices provided as necessary. We maintain the billing and record-keeping for you.
Better than those "canned systems".
By developing our own in-house software, we can meet the ever-changing demands of our healthcare system.Our system is user-friendly.Our on-staff programmers know how important it is to have information that makes sense. Plus, our system capabilities are practically unlimited.