Important: You will be required to create a new account even if you have previously obtained a Login and Password. Each covered individual over the age of 18 will need to create their own account. Accounts can be linked with other covered individuals with permission from the account holder.
This site has many new features for members. You will be able to view and reprint your explanation of benefits (EOBs), view your claim history, see detailed information related to your claims, view deductible and coinsurance accumulators, and contact Med-Pay Customer Service. There is also a claims summary CSV file download available. Additional features will be added over the coming months, including the ability to request and view your ID card.
If you have any questions, please contact us at 417-886-6886 or 1-800-777-9087.
Med-Pay, Inc., works diligently to provide cost-effective benefit administration for our client companies and their associates. We take great care in protecting our clients' personal/health information, even beyond the formal relationship.
Your trust in us in protecting this information is of utmost importance to us. The term "client" as it is used in this Notice refers to client companies, individual claimants, insureds, beneficiaries or applicants. This Notice details the types of information we collect; who we might share that information with; and the security measures we have in place to respect the privacy and confidentiality of the information we collect.
MED-PAY PRIVACY NOTICE
I. Personal/Health Information we collect.
Any information that is provided to us through the completion of the following forms:
Any information from others that is necessary for us to properly process a claim, underwrite the insurance coverage, or to otherwise complete a transaction requested by our client, policyholder, or contract holder.
Any information that our client authorizes us to collect from others.
The information collected can include name, Social Security number, address, date of birth, phone number, marital status, gender, dependent information, employment information, and health data. While this list is not exhaustive, it should give you an idea of the types of information we are referring to in this Notice.
II. Personal/Health Information we may disclose and to whom.
We do not disclose any of the above-described personal/health information about our current and former clients to any third parties except as permitted by Federal and State law, such as for completing necessary transactions and/or as authorized by our client.
For various business reasons, we may need to provide our clients’ personal/health information to our affiliates or others, including a policyholder’s or contractholder's broker, third-party administrator, reinsurer, employer or plan sponsor/administrator. These disclosures may be made to others for the purpose of performing administrative services on our behalf; helping us administer or review a claim; where we feel it necessary to protect your interests; or as requested by a governmental agency.
We may disclose the above-described personal/health information to other non-affiliated third parties in order for them to help us provide contracted products and/or services, including coordination of benefits and subrogation. Should we determine that these disclosures are necessary, we will seek assurances that these third parties will not share the information beyond its stated purpose.
III. Other Personal/Health Information Disclosure.
We will not share any of our clients’ personal/health information unless allowed by applicable law and/or the client has provided us the appropriate authorization.
IV. Confidentiality and Integrity.
We use physical, electronic, and procedural controls, including physically secured areas and computer access controls.
We assess the integrity of our systems through auditing, monitoring and data management processes.
We have policies to direct and procedures to limit access of client information.
Our employees are continually trained on how to keep our clients’ information safe.
Please note, we reserve the right to change this Notice. If we do, you will receive an updated Notice. If there are any questions concerning this Privacy Notice, please contact us at 1-800-777-9087 or locally at (417) 886-6886 and ask for the Privacy Officer.
Med-Pay, Inc., GLB Privacy Notice 050107