Important: You will be required to create a new account even if you have previously obtained a Login and Password. Each covered individual over the age of 18 will need to create their own account. Accounts can be linked with other covered individuals with permission from the account holder.
This site has many new features for members. You will be able to view and reprint your explanation of benefits (EOBs), view your claim history, see detailed information related to your claims, view deductible and coinsurance accumulators, and contact Med-Pay Customer Service. There is also a claims summary CSV file download available. Additional features will be added over the coming months, including the ability to request and view your ID card.
If you have any questions, please contact us at 417-886-6886 or 1-800-777-9087.
We're here to answer your questions.
Real-time Eligibility/Benefits Verification and Claims Status is available through our
Business Partner, Emdeon. For access information and assistance, please contact
(or have your EDI vendor contact) Emdeon at https://www.changehealthcare.com/contact.
Med-Pay welcomes you, our clients' providers to our website. We hope this website will prove to be convenient and helpful.Please note that the forms provided on this site are made available for the convenience of our clients’ and members’ providers. Use of this site is at your discretion. These online forms are submitted directly to Med-Pay through the Internet and do adhere to the HIPAA privacy and protection standards. The data submitted is encrypted in route to Med-Pay. However, we want to remind you that any use of or connection to the Internet can be inherently insecure. As a result, Med-Pay, Inc., shall not be responsible for any adverse consequences whatsoever. Please note that each form provides a box to enter your email address. There is also a place to check whether or not you want an email, fax, or telephone response from Med-Pay. If you want Med-Pay to respond to your request and/or inquiry by email, you must understand that the response email will not be encrypted.
Med-Pay ICD-10 Readiness Statement
Med-Pay will be fully compliant with the upcoming ICD-10 mandate by the deadline of October 1, 2014. We are diligently working to ensure that all of our system components are able to accept and process ICD-10 codes without interruption to our day-to-day processes.
We understand that not all providers will be able to fully comply with ICD-10 mandates. As such, Med-Pay will continue to accept claim submissions with ICD-9 coding after October 1st, 2015.