Important: You will be required to create a new account even if you have previously obtained a Login and Password. Each covered individual over the age of 18 will need to create their own account. Accounts can be linked with other covered individuals with permission from the account holder.
This site has many new features for members. You will be able to view and reprint your explanation of benefits (EOBs), view your claim history, see detailed information related to your claims, view deductible and coinsurance accumulators, and contact Med-Pay Customer Service. There is also a claims summary CSV file download available. Additional features will be added over the coming months, including the ability to request and view your ID card.
If you have any questions, please contact us at 417-886-6886 or 1-800-777-9087.
We're here to answer your questions.
Med-Pay was founded on the principle of providing top-notch customer service and value. In every phase of our relationship, Med-Pay's staff works diligently with our clients and its members.
In addition to medical, dental and vision claim processing and reporting, Med-Pay provides benefit plan compliance, claim accounting, network repricing, managed care coordination, mandated benefits administration, reinsurance intermediary services and many other services related to benefit management.
Our fees are based on a per employee per month basis which allows the employer to be aware of its administrative costs at the outset.
Med-Pay has been a facilitator and partner with our clients in the ever-changing healthcare arena. From network development to implementation of regulations, Med-Pay is at the forefront of assisting our clients throughout each and every process. Our experience in claims administration is not only progressive; it is proactive. Throughout the development of HMOs, PPOs and (more recently) consumer-driven programs, Med-Pay is at the forefront of the processes, regulations and procedures to assure an efficiency and proficiency that benefits everyone.
Because of our client base and being actively involved in the preferred provider network programs for almost 10 years, our database reflects the most in-depth accumulation of plan costs, savings, provider and insured utilization reviews, and other health care plan statistics available for our clients.
Med-Pay provides each of our clients with comprehensive reports that provide useful information in a user-friendly format.
Medical Case Management
The medical case management team is an integral partner of Med-Pay. Our team is made up of dedicated nurses / case managers who work with all parties to achieve the best practices for our insureds. Med-Pay is proactive in its negotiation efforts, with our strong relationships giving us an edge in accessing centers of health care excellence to meet the needs of the patient, while saving the plan and the individual money. The patient and the plan are always at the forefront of our considerations throughout the negotiation process.
In addition to its current plan(s), Med-Pay can assist in assessing and determining other options. Working with you, our client, we develop custom plans to include benefits and features that are meaningful and will meet the needs of our members. Whenever a client is considering a plan change, our staff is available for discussion and to provide reports and analysis that promote the evaluation and recommendation/incorporation processes.
We will provide whatever assistance you may require to access the most appropriate discount arrangements available. Med-Pay has working relationships with regional, state and national PPO networks and Pharmacy Benefit Manager plans.
Employers and employees want options when it comes to the benefit plans, and Med-Pay offers a variety that will suit any client’s needs.