Our Value

What We Offer

Our services allow you flexibility of choice in benefit plan design, while driving down costs and enhancing the member experience. We take care of the day-to-day plan administration and give you the data you need to make decisions to continually optimize your healthcare offerings.

We’ll walk you through the pros and cons of various benefit designs based on your business objectives and needs, and we can help you optimize your offerings to employees.

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Flexibility of Choice

We pride ourselves on our flexibility—enabling our employer clients to optimize their benefit plans at an affordable cost.

Real Cost Savings

Our cost-containment strategies save meaningful dollars while never compromising the member experience.

Great Member Experience

Health insurance is complex, which is why our customer service team is on call to advocate for our members throughout their healthcare journey.

Data-Informed Insights

We deliver both data and valued insights that enable our clients to continually optimize their benefit plans.

Simplified Administration

We simplify the benefit process and handle the day-to-day tasks for our clients—eliminating needless complexity.

And More

From world-class customer care for members and employers to sales support for brokers, we pride ourselves in making each interaction a meaningful and positive experience.


Our Products


How it Works

Self-funding can feel like a big shift from traditional insurance products—we’re here to walk you through the process. Once your plan is up and running, we’ll handle the day-to-day and be your trusted advisor to help you make strategic decisions along the way.


Common Employer Questions

How can I contact Med-Pay?

If you have specific questions about your plan, you can always reach out directly to your dedicated account services team, our customer service team, or a specific department. Departmental emails are listed on the contact us page, and general contact information is included below.



1650 E Battlefield Rd #300

Springfield, MO 65804


PO Box 10909

Springfield, MO 65808

Contact Customer Service:

Main Line: 417-886-6886

Toll Free:  800-777-9087

Fax: 417-890-0741

UR Fax: 417-886-7679

Customer Service Hours:

Mon. - Thur. 8:30 am – 4:30 pm CT

Fri. 8:30 am - 4:00 pm CT

How can I access information about my plan?

You can always reach out to your dedicated account services team or our customer service team to discuss specific questions. Or if you prefer, our Employer portal provides access to claims and member information. To access the employer portal, contact your account representative. Once you have been set-up with an account, you can view member demographics and claim information. You can also submit questions through the portal on a member or a specific claim.

Who can I contact with questions about eligibility, adding a new employee, or terminating an employee from my plan?

For any questions regarding eligibility, you can reach out directly to our eligibility team by phone or email.

How can I have a provider added to the PPO?

Ask the provider to contact the PPO directly. The PPO will screen the provider based on their credentialing criteria and negotiate rate terms. Please contact your account services team for more information.